ABSTRACT
The prevalence of the COVID-19 pandemic and the impact of lockdown initiatives to curb the spread of the disease have had a significant effect on daily human activities and the global economy in general, and the operations of the banking sector in particular. Few studies have been carried out on the factors that affect the acceptance of mobile banking especially during and after the COVID-19 pandemic. Thus, the aim of this current research is to identify the drivers of mobile banking usage intention among banking customers in Palestine during the current pandemic. For this purpose, a total of 290 people were surveyed using an electronic questionnaire. The study's conceptual model was analyzed using structural equation modeling. The findings showed that Attitude significantly affects intention, the intention was revealed to significantly affect adoption, PBC significantly affects intention, PEOU does not affect attitude, PR was also found to have no significant effect on intention, PU significantly affects attitude as well as intention, PEOU significantly affects PU, SN significantly affects intention, and finally, trust was revealed to significantly affect intention. © 2023, The Author(s), under exclusive license to Springer Nature Switzerland AG.
ABSTRACT
The provision and usage of online and e-learning systems are becoming the main challenge for many universities during COVID-19 pandemic. E-learning system such as Moodle has several fantastic features that would be valuable for use during this COVID-19 pandemic. However, the successful usage of the e-learning system relies on understanding the adoption factors. There is a lack of agreement about the critical factors that shape the successful usage of e-learning systems during the COVID-19 pandemic;hence, a clear gap has been identified in the knowledge of the critical factors of e-learning usage during this pandemic. Therefore, an extended version of the Technology Acceptance Model (TAM) was developed to investigate the underlying factors that influence Students’ decisions to use an e-learning system. The TAM was populated using data gathered from a survey of 389 undergraduate Students’ who were using the based-Moodle e-learning system at Alazhar University. The model was estimated using Structural Equation Modelling (SEM). A path model was developed to analyze the relationships between the factors to explain students’ adoption of the e-learning system. The findings indicated that Computer Anxiety, Course Content, Hedonic Motivation, Perceived Environment, Subjective Norm, and Technical Support effect significantly on both ease of use and usefulness. Subjective Norm effect significantly on intention to use. Perceived Ease of Use and Perceived Usefulness effect significantly on intention to use. © 2023, The Author(s), under exclusive license to Springer Nature Switzerland AG.
ABSTRACT
The prevalence of the COVID-19 pandemic and the impact of lockdown initiatives to curb the spread of the disease have had a significant effect on daily human activities and the global economy in general, and the operations of the banking sector in particular. Few studies have been carried out on the factors that affect the acceptance of mobile banking especially during and after the COVID-19 pandemic. Thus, the aim of this current research is to identify the drivers of mobile banking usage intention among banking customers in Palestine during the current pandemic. For this purpose, a total of 290 people were surveyed using an electronic questionnaire. The study’s conceptual model was analyzed using structural equation modeling. The findings showed that Attitude significantly affects intention, the intention was revealed to significantly affect adoption, PBC significantly affects intention, PEOU does not affect attitude, PR was also found to have no significant effect on intention, PU significantly affects attitude as well as intention, PEOU significantly affects PU, SN significantly affects intention, and finally, trust was revealed to significantly affect intention. © 2023, The Author(s), under exclusive license to Springer Nature Switzerland AG.